Privacy Policy
Last updated: July 31, 2025
At DM Tracker, ("DM Tracker," "we," "us," or "our"), your privacy and the security of your personal data are top priorities. This Privacy Policy explains how we collect, use, share, and protect personal data in the course of delivering our services.
We process data:
- For our own legitimate business purposes (e.g. marketing, support, legal compliance), and
- As a data processor on behalf of customers who use our Service to manage Instagram conversations and pipeline workflows via ManyChat.
This policy applies to users of:
- The DM Tracker web application ("Service")
- Our website www.dmtracker.ai
- Communications and support interactions with us
1. How We Collect Personal Data
We collect data in the following ways:
- Account & Integration Data: When you sign up, connect your Instagram via ManyChat, or manage your workspace, we collect identifiers, email, org-level settings, and linked accounts.
- User Communications: If you contact us via email or support, we store your message and any associated contact information.
- Website Interactions: When you visit our website, we may collect device data, IP addresses, cookies, and browser activity.
- ManyChat Webhooks: When configured, ManyChat sends secure webhook data (DMs, timestamps, usernames) to DM Tracker on your behalf.
- Lead and Contact Records: When users add Contacts manually (e.g. via the Outreach page), we store the data you input.
2. What Types of Personal Data We Process
- Customer Data: Account name, email, connected Instagram profile, ManyChat org ID, user roles.
- Contact Data: Instagram handles, message history, timestamps, follow-up status, tags.
- Device and Log Data: IP address, browser, device type, OS, session logs.
- Billing Info: Processed via third-party payment providers (we do not store full card details).
3. How We Use Personal Data
We process personal data to:
- Provide and maintain the DM Tracker Service
- Operate and secure your account
- Process payments and subscription changes
- Respond to support requests and communicate with you
- Comply with legal obligations (e.g., audits, law enforcement requests)
- Improve our product and website performance
We also process Contact/Subscriber data on your behalf when integrated via ManyChat - only for the purpose of delivering the Service as described in our Data Processing Addendum (DPA).
4. How We Share Personal Data
We do not sell personal data. We may share your information with:
- Service Providers: (e.g., hosting, analytics, payment processors) under strict data protection terms.
- Legal & Compliance: When legally required or to enforce our Terms.
- Business Transfers: If we're acquired, data may transfer to the new owner under this Policy's terms.
5. Your Data Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent for marketing
To exercise these rights, email: support@dmtracker.ai.
6. Data Retention
We retain your data while your account is active and as needed to comply with legal or operational obligations. You may request deletion at any time.
7. International Data Transfers
We are based in the United States. If you use our Service from outside the U.S., your data may be transferred to and processed in the U.S. We use appropriate safeguards such as Standard Contractual Clauses where applicable.
8. Children's Privacy
DM Tracker is not intended for use by individuals under 18.
9. Security Measures
We implement technical and organizational measures to protect personal data. No system is 100% secure, but we strive to safeguard your data using best practices (encryption, role-based access, HTTPS, monitoring).
10. Changes to This Policy
We may update this Privacy Policy periodically. If changes are significant, we will notify users via email or dashboard alerts. The most current version is always available at www.dmtracker.ai/privacy-policy.
11. Contact Us
DM Tracker
Email: privacy@dmtracker.ai